SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-7 Business days |
| Canada, Europe |
2-10 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
1-7 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good
Still not tested but arrived well packaged and early!!!
Dongle USB a type of basic type to USB C USB micro type switch to the transgender has two included in tablet one cellphone in connection with possible. DPI liters step can be adjusted with one pen like fine writing cheating is well being. Later become familiar with would be if I know think than fine writing construction difficulties. Shipping is soon came with wood box with almost smashed or arrival. Glad to labor content is smashed or not.
Product same as description, Free The Times declared, trustable store
Excellent I got it in 20 days. I just rehearsed it and it worked perfectly. However, the pointer moves very fast, but it's a matter of adjusting and adjusting the speed from the control panel. One remark: they should wrap the product in bubble plastic or something similar, because the box came a little crushed, but the product works fine.
Excellent Product highly recommended price and excellent quality
Excellent Product
The mouse itself is fully functional. You need to get used (on my hands it is thin) to drawing. Although the pen of the graphic tablet also needs to be used, and here is a cheap alternative. Sensitivity is good. If you do not draw complex drawings, and use as a marker on a digital board-quite yourself a replacement for a graphic tablet (also cheap).
Shipping fast. Ten days or so took four. Lightweight material for some states shy in grip cold shivering is the only. Hand to become familiar with cotton gradually like quality shows. Phone, tablet, laptop, desktop, set top box at all is well.
The box came all honest, but everything works.
Light, it seems a little soft. In the hand lies comfortably. I thought she was rechargeable, but I don't need an AAA battery. I'll see how it shows in the work, I'll drop off.
Completely corresponds to the photo, in the application it is necessary to get used.
Mouse pen ordered for distance learning of schoolchildren. The thing is funny, but "writing" to her on a virtual board was not as simple as I would like. I'll practice it. Quality of workmanship-at the height. In the hand "sits" well. AAA battery is used for power supply. There's the power off button. Delivery to Irkutsk took 20 days. AliExpress once again combined several parcels into one, which was tracked all the way.
Packaging kiepsko secured, box packed only Poly envelope. Thankfully doakonale equipment is undamaged and works. Well holding Sie in hand and quickly responds.
Easy to install, works very smoothly, it is called a little get used,
Thanks for very fast shipping. Just 5 days. It's works good.
Very good
Good
Cool thing, very comfortable, easy, quickly get used to it
Delivery very fast, less than 1 month came to Brazil.