1) Our aim is to provide Top Level Customer Service, and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please be sure to contact us before leaving feedback or opening dispute,so we can resolve the issue in a positive way.As you can imagine,your good feedback is vital to our success.
2) We promises to provide the best service for our valuable customers. We sell quality products with best price and premium service. Any questions will be answered within 24 hours (except Saturday and Sunday and public holiday).If you have any question, don’t hesitate to contact us.
1) Before buying, Please make sure your Shipping address is correct.Or not,please correct it before payment.
2) Please leave note in payment note when making the payment if you have any special request (colors/size).
3) A phone number is recommended for a more accurate delivery.
PACKAGING AND SHIPPING GUARANTEE
1) Items will be shipped within 1-3 business day after the payment completed received.
3) Items are shipped by China Post,Aliexpress Stardand ,E-Packet or shipping way you have choose,reach most of the countries within 10 to 30 business days,not counting holidays and weekends.
4) Delivery time depends on destination and other factors, it may take up to 35 business days. If you can’t receive it after 35 business days. Please contact us for resolution.
5) Shipping may be influenced by holidays, events and other uncertainties. We could not guarantee the arrival time.
6) If you dislike the seemingly long shipping time, please don’t bid. We don’t want to get a negative or neutral or a low DSR score only because of the shipping time.
7) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
8) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
1)Wholesale and drop shipping ,for wholesale, we will offer the discount or free express shipping which only takes 3-7 days to arrive.For drop shipping, we could send the goods to your customers directly and won’t leave information about us if you’d like to.
2)Get more discount,thanks for your interest in our items. There are fixed amount off discount and coupons in our store, you can use it if you meet the conditions. And if you make a large order ,we can give you more discount and fast shipping.
3)Customize the product,we can customize design and size for most home textiles items in our store. Including: Sofa cover,chair cover,cushion cover etc.Please contact our customer service for more information.
4)Our return policy,if it’s the quality of the goods,or goods send error,we offer full refund.If buyer bought the wrong goods,the buyer need to pay the freight returned goods,there can also be a full refund.
5)Confirm address,please try to provide us detailed information as possible for the address,like zip code,home telephone and mobile phone number.
6)Russian buyer,if Russian Federation customer,please provide us your full name,otherwise maybe you couldn’t got the goods.Thanks.