SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Of course, I aam satisfied Good product, received in good packaging and quite quickly
Everything is super! Very satisfied! All as in the picture, the delivery is very fast.
Thank you for the wonderful candlesticks!!!!! store recommend!!!!!!!
It was good, because of the quality of its products.
Great items and respected time. Thank you, I recommend this store
I ordered two. I have to assemble them myself. One of them is easy to assemble, but the other one has not assembled successfully because the bolts are too tight and there is no way I could unscrew the bolts, not even with a wrench. Very dishearten at the moment.... otherwise, the candlestick looks exactly like the photos shown
the product was accurate however 2 of 6 pieces were bent during shipping i believe.
Came candlesticks quickly. packed securely. each (two pieces) in a separate box. The highest collected themselves-easily. look beautiful!
It's very beautiful and was well packed.
Omg I am so in love with my purchase so far.. will add more pic after I have put all parts together
Very good reception not damaged not broken it's great they are super beautiful Thank you very much
Beautiful, great quality!
Beautiful!!! Great quality
Yes, exactly like the description
Superr Cok sevdim
Very nice I will put a 2eme opinion after editing but it seems very good thank you very much arrive very early
It’s not the bright gold color. It’s more of a deep almost rose gold color but I still love it
Excellent product. He arrived fast
It came in a damaged parcel, but inside everything was fine.
I bought this product because I already had it. The description corresponds to the object as well as the shipping times but it is not finished like the one already in my possession. In particular, the base is not closed by a felt pad and the inner part of the cup is in matt brass, not shiny.