SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery. Nice cover and lies very delicious according to the dog
Excellent quality and fast delivery, 11.11 ordered, 19.11 was already at the post office. Seller recommend.
Everything is very high quality. Beautiful color. Practically approached by standards. I'm very happy :)
All right, but it's not entirely waterproof.
Very good, very nice and very practical and shipping and arrival to Spain very fast, I recommend.
I put water on it and it doesn't go through! It's great and size too
The product looks good, but the size not served for my sofa. Was small, even after having taken the measurement before purchase.
The goods delivered quickly in 14 days to Israel. the quality is good as assured by the store. I recommend 100%. The producer is responsive, answers quickly on all questions.
Top product, fits well, looks neat looking and was quickly within
The cover fit well on the sofa, but the color is slightly different from the photo.
Ordered the cover 18.09.19, the track was given 20.09.19, received in Volgograd 12.10.19. The color corresponds to the claimed.
Well, that's what it says.
Excellent Product, good quality
Excellent store and fast shipping .... Thank
Excellent store and fast shipping... The product is very good
Absolutely as in the description. The sizes are accurate. Everything came up. Thank you very much!
3 places fit very good, thanks
Got out quickly in 2 weeks. The quality and appearance is the same as in the photo. Everything is super!
It took a long time to arrive and the order ended earlier. The store did not give enough protection time but the package arrived at the end
Very nice, the chair looks much more and is also fully protected.
The cover came quickly enough for 3 weeks. Everything is fine. Water resistance has not yet been checked. Packed was good. I liked everything
High quality and fast! Thank You