SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, all whole and fast delivery
Naprosto spokojeny VSE v poradku
Product arrived and well packaged. Corresponds to the description and good quality.
Ordered 11.11 in Engels came exactly for 2 weeks, the packaging is good, nothing damaged the axle.
The product corresponds to the description. The delivery is very long, the parcel was tracked to the very end. For a very long time, the parcel was wandering around China, in Ukraine the parcel came in 5 days. Seller recommend.
For the second time I order this watch. The former had to leave in the previous apartment in connection with the move. Look super and work without complaints! I recommend
He was a little late but in good condition, I recommend the store
Pretty good. I liked it. Figures are simply cut, so I advise you to make a light base for a black dial before installing from the wrong side.
It's very beautiful. shipping arrived very fast.
Quality would like better. Everything came quickly. Well packed.
Its logic is very beautiful and installed with little difficulty but it falls easily
Cute, with second arrow