SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so great!! order more definitely
As alive, to the touch too! Left vase to buy in size, and to order another color
Super!!! 10 + Very fast
Tulips really liked, Satisfied
ABSOLUTELY LOVE THIS FLOWERS. THE QUALITY IS GOOD AND WAS DELIVERED FASTER THAN I CAN IMAGINE TO THE USA. WILL RECOMMEND TO ALL WHO HAVE INTENTIONS OF GETTING THIS FLOWERS. I GUESS 10 PEACE IS NOT ENOUGH TO FULL MY FLOWER POT SO WILL HAVE TO ORDER MORE FROM THE SAME SELLER.
Delivery 9 days to Vladimir Region! the goods are good, I liked everything. a few pieces are wrinkled, but I think it's not the store's fault. I liked it. in a vase 40 pieces
The flowers look absolutely gorgeous! Totally like alive! It's hard to recognize even when touch. I'm very happy for the purchase. Arrived to Poland in about 1,5 month in ordinary package, but nothing happened to them. I recommend the product and the store from all my heart! ❤️
it's cheap but looks so real in a vase! Amazing!
Came quickly, but 3 tulips with marriage.
Good quality - look great
Very nice.. Doesn't look that fake.. Very happy.. Bought 4 pqt to create a small bouquet.. Took more than planned to arrived in mru. Recommend anyway
Article arrives later than expected, consistent with what was expected.
the order came in excellent quality and as in the picture
Flowers are very beautiful. Look like real. True several flowers were damaged. the delivery is fast, came in a month, the track was tracked, recommend.
Doszły my wonderful little flowers. Thank you
The parcel came very quickly. Tulips with a smell a little. It is not clear what are made, but not Fabric. thanks to the store for the fast delivery.