SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came exactly as in the photo, easy to stick on the wall.
The clock goes exactly. Externally cute. Thank you.
Super fast shipping
Packed well, everything is great, thank you
My watch's here. Ordered 18.10.19 received 07.11.19 I consider very quickly. I did not communicate with the store. Watch suppersky, came packed in foam. Whole. Thanks to the seller.
Watch Super, I recommend...
It's very nice the watch but in one of the pieces broken wine and that was super packed equally not he protected him because he broke anyway is the only complaint I have.
Come quickly, but without the shooter. Returned the money.
Clock satisfied original design recommend
Happy for hours. I advise you. Quickly delivered
Got the clock on time, but .... The central circle came with a crack, and there are not enough two flowers. And in those that are not in all cut the middle. Pasted, in the eyes is not very striking, but still not quite what I expected. The dispute did not open, because the clock lay packed and time missed.
Beautiful watch, corresponds to the description. by the way, I recommend!!! the most popular cashback service, if you want to return from 7% to 30% from any purchase on Ali-sign up on the link epngo. BZ/cashback_index/4tpq0p (before the point remove the gap) all purchases need to be done through the transition from this site or through the plugin in the browser. link to epngo plugin. BZ/cashback_install_plugin/4tpq0p (remove the gap before the point). As soon as 20 cents accumulate-you can output on the phone, wallets, and, most importantly-on any bank card, dig quickly, I'm very happy, because. I buy a lot in online stores, especially on Ali. For 2 months returned> 3 TR, More> 1500 in turn. try, you do not lose anything, but only get, more precisely-save.
Clock works and it counts
I order a second time, cool watches!
Thank you, barely waited. I thought that my gift would be late, but everything is fine. Arrived safe and sound. I thought that with scratches, i already fixed it on the photo, but it turned out that each part is covered with a protective film. Thank you very much to the store for the diligence. Not yet checked, because it's for a gift, but i think that they will work. I'll sign it later. While i recommend.
Very good looking, the quality is wonderful,
Really liked. Quiet.
It came quickly, the whole, the only inconveniently located wheel to adjust the arrows, if glued, too close to the wall and fingers can not get.