SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The title says a5 so it is clear but the first picture suggests the whiteboard is bigger, so I had that in mind. Dont be surprises by the size. It is as big as a hand. I would rather have A4.
Everything matches. It is very convenient to record the necessary products on the refrigerator
All as in the description
Delivery for 3 weeks. Everything is super!
Magnets on markers are weak. And the sponge is separate is not needed, on the felt-tip pen on each of its own washing sponge is on the cap
It came in a month with a small one. Packed perfectly. All safe and sound. I recommend the store. Thank you.
Sent quickly. Before UFA 3 weeks. Very satisfied, everything corresponds to the description. Magnetitis is excellent. Markers caught Gray + red. At the tips of the caps they have pads for erasing, so that a separate one could not be ordered. But I'm happy, I recommend to buy!!!
Delivery 20 days, packed was perfect, no risk of damage. Not a large size.
The goods sent through Poland, the track was tracked to the border crossing, there was no further assignment of the track. Waited 2 months, the parcel did not come, the store returned the money
Everything is well packed. It came in a month.
Fast shipping, Well packed)
Fully corresponds to the description :) came in a roll of paralon, already hanging on the refrigerator and writing notes in the morning :))
All OK. Recommend
My indispensable thing for organization and anti-forgetfulness. Super.
Very good product, concerned store, very well packed.. I recommend it
Everything is fine, with the store did not communicate. I recommend.
Modestly, but it will. Drove for a very long time, some x ** through Latvia.
In the picture and taken A3, be careful.
Super comfortable board. I got it on the fridge.