SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in the UK will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-18 Business days
||9-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||8-15 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snetiara (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Snetiara Delivery team
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is difficult for me with proportions, but I expected a slightly larger size.
Many thanks to this store. very fast delivery. I recommend. That everyone would work like that. one word is Ma.
shipping is very slow, however the product is great!
The product is as it appears in the photo. Perfect size and nothing is heard. It's only taken two weeks to arrive. Everything perfect
Shipping 18 days. Track number tracked. Packed well. The clock is cool, unusual, the wife really liked. I recommend. Thank you very much to the store.
Looks perfect.Good Seller.
Well protected smaller than I expected, bright colors covered finite
Great items thanks a lot
The goods received. It was a month. I did not communicate with the producer. Packed not very. It's good that nothing damaged the axis. All as in the description. Order davolna. Not yet installed
Best beautiful perfectly.
The clock liked, not very large, light
The clock is cool, for the kitchen the very thing, but did not check immediately when getting working, and now inserted the battery and silence do not go. In short, they will hang so. It is a shame of course I would like to see time on them. So check immediately.
The fork for 6 hours was bent, but in general it is possible to straighten it neatly. In general, in the photo everything is clear
Very small but pretty
good for kitchen
pretty product, very silent mechanism
Well. Fast shipment, traceable. All OK!
The parcel came quickly, the package was crumpled not much, and so the watch all came intact, one of the spoons scratches are not big. And so I liked the clock, I still did not check the work no
The clock is excellent, I recommend, thanks to the store.
Long, written delivered, when the goods were not yet, I opened a dispute and only after 3 days came a message from the post office, not happy. I paid for the delivery, eventually waited even longer
The watch is light, when came thought of an empty box))) work, as it is not yet understood
The watch is interesting, the design is good! That's the only problem, they don't work! The battery was inserted, they walked for a maximum of two minutes and stopped... And so several times changed batteries (new!), but the result is the same. So I do not advise!
To Minsk a little more than a month. The box was slightly wrinkled, but everything was whole. Packing inside Carton foam, withstood shipment. Nicho so watch, cool! Let's see how they behave in time. I recommend the product and the store. Five stars!